TurboTax 2024 keeps asking for Activation Code on SAME EXACT PC

[DC441]

TurboTax 2024 keeps asking for Activation Code on the SAME EXACT PC.  Every time I launch the product on the same computer, I get prompted to re-active the product and consume a license.  The tax season has not even started, and since I downloaded the product a week ago, I have consumed 3 of 5 licenses already.  It appears there an issue with the way Intuit developers are trying to ID the computer.  The product thinks is on a new PC when it is not.  I am using a standard Win 10 PC with Norton 360 AV.  I do not have a USB storage device plugged and nothing is changing on my PC H/W wise.  Only standard windows security and AV updates.  My tax files are stored on OneDrive.  None of the recommend "fixes" from past year work.  IP addresses change and AV/Firewall are not something that should ever be disabled!  Although I tried disabling both and it made no difference.  Please fix your product or remove the license requirement until you do.  Thank you.

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Tidal_Wave_One]

Norton is almost like a virus in itself (as are many other anti-virus programs these days). Dump it with a complete and total uninstall and just use the free Microsoft stuff. My guess is that Norton is blocking stuff that is preventing TurboTax from properly functioning.

I'm a software developer and run into stuff like this a lot when people try to use my software. All you really need is to be smart and use the free Microsoft antimalware stuff included in Windows 10 and 11.

[VolvoGirl]

Almost sounds like you are clicking on the installation file not the program shortcut.  

[DC441]

I am 100% running the installed app, not the installation program.  For some reason the app thinks it's on a different device from previous launch.  They're relying on something to identify the computer, but whatever that may be changes. However, that's not accurate since I'm running it on the exact same Windows 10 PC. The kicker is I just ran it and no activation request this time.  So still holding at 3 of 5 licenses used on same PC.  If this does not hold, I will have to give them a call as noted in previous post.   This is not a new issue as this has been reported in previous years. The older fixes do not work.