Attempting to install 2023 Deluxe from both CD and site download. Both methods start the extraction/install and then silently fail. All progress dialogs/windows processes go away. No errors in the Windows event viewer. Have tried all the baseline steps (windows updates, drivers, restarts, HD scan, etc). Windows 10. Have many previous versions of TurboTax deluxe, never a previous issue. Don't even know what else to look at.
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You can follow this link for Windows 10 troubleshooting.
If you are still having trouble, contact Support here.
Hi Julie,
As mentioned, i have already done all the Windows 10 troubleshooting steps on your site. Also, as i said, this is true whether i use the CD or the download from your website, as the link you sent specifically handles the CD.
I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.
Other stuff possible:
1) make sure you run your Windows OS updates...waiting or partially-installed Windows updates are known to cause similar problems. A couple have been issued in the past week. Reboot your PC even if you do not find any.
also try
2) Rt-Click on the installation file, and select "Run as Administrator"
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