TurboTax 2022 classic on Windows will not update and failing to update will not launch.

[j-w-osen]

Why will 2022 not update on Windows?

[SteamTrain]

@j-w-osen 

A couple of things to try:

1)   Make sure TTX 2023 is fully shut down first, then try starting 2022.

or

2)  Rt-click on the TTX icon and select, "Run as administrator"

or

3) The most rash attempt:  Make sure you have your installation code, but you could try uninstalling ad re-installing.  But if you have the download version, you should log in to your download provider's account and re-download the most recent installation version.  At least in TurboTax's download area, that installation file has most of the recent updates as a part of the new installation file.....but I can't know if that is the case for all download 3rd party providers.  and AGAIN, if you have TTX 2023 desktop installed, make sure it is shut down first.

[j-w-osen]

I finally uninstalled 2022 and reinstalled.  I launched and the updates were applied successfully.

I launched this release, which included one state return.  I had installed the state return when I initially installed in early 2023.  Now TT immediately asks for $45 to download a state (any state?) package.  I thought I should be getting the original state download.

I called the help line.  (FYI, the operator robot is surprisingly bad.  "What can we help you with?"  "Installation" "So you want help with Form XYZ, correct?"  But the wait was only about four minutes during tax season.  That was a serendipity!)  

It was concluded that to create an amendment I would have to buy the $45 state again.  This is not how it has worked in the past (2017?).  I was disappointed.  Then I looked at the 1099-Rs that triggered the amendment and I started to use my head and concluded "The taxable amount is $0.  Ignore the additional form.  No need to amend as I surely own no taxes on $0.)

Not sure what I would have done if the taxable amount was non-zero.