turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

sunnyspring
Returning Member

TurboTax 2021 UPDATE issues: Can't update, Updater windows says: "Waiting for installer service..."

Update: 

Well, I decided to apply the manual update, which is called "SuperPatch" by Intuit, however, after that super piece of software had finished installing I launched TT 2021 and that one still wanted to update and... guess what.... again stuck with the same Waiting for installer service message.

The SuperPatch might have some super power built-in, but apparently not the right one!

So, dear INTUIT folks, you read these messages, so please get any of your engineers on the phone and get an answer for that issue. It can't be too difficult to find out why the UPDATER is checking a condition that's not existing and gets stuck! 

 

 

Hi,

 

I am running Win11, latest updates installed. 

TurboTax 2021 (Home & Business) doesn't update and is stuck with the message: Waiting for installer service.

 

While searching for a solution, I am finding that this is an issue that happened in previous version as well but it seems it never got really fixed?

Should I use the MANUAL UPDATE which is offered by Intuit? There it says: TurboxTax 2021 Individual — R.19 (Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business) (intuit.com)) Individual ... is that meant to be an update that works for all 2021 editions? Intuit is a little bit sparse with words and explanations, that's how it feels. 

Any ideas what to do best? Should I manually update with that R.19? What happens next time there's an update? Is Intuit doing anything in that direction to help?

Thanks.

 

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
MichelleLO
Intuit Alumni

TurboTax 2021 UPDATE issues: Can't update, Updater windows says: "Waiting for installer service..."

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
BizApp User
Returning Member

TurboTax 2021 UPDATE issues: Can't update, Updater windows says: "Waiting for installer service..."

I'm having the same issue for my TurboTax Business 2022

EbonyA
Intuit Alumni

TurboTax 2021 UPDATE issues: Can't update, Updater windows says: "Waiting for installer service..."

If the manual update does not solve your issue, please reach out to our Customer Support team via phone. Contact details can be found here @BizApp User.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies