TurboTax 2020 install fails on Activation - screen is blank

[skn1]

The 800x600 solution worked for me.  Though having to do that on my brand new laptop shook me a bit 🙂

Thanks for posting the workaround solution!

[ElCedar]

I've been experiencing the same issue with TurboTax Premier 2020 installation on my new Dell laptop, (i.e. blank Activation screen). But wait! There's more!

I first successfully installed TurboTax on my old laptop, (Lenovo ideapad running Windows 10 Version 20H2 upon receipt of the software ).  Upon receipt of my new Dell laptop last week, I first uninstalled the software from the Lenovo, and began installation on the Dell. After multiple attempts, no success. I've attempted to 1. Repair installation, which generates an error code; 2. Uninstall/Reinstall; all without success. 

After hours of frustration, and out of curiosity, I reinstalled on the old laptop without a glitch! I should also note that I was NOT prompted for Activation Code upon reinstall. So, is the Windows 20H2 really the issue? It's running on the old laptop and TurboTax works fine.   Very perplexing.

I only now stumbled upon this post which I am hoping will work on the new Dell.

[ElCedar]

UPDATE to prior post!

SUCCESS! I attempted another installation with the recommended lower resolution and finally accessed the Activation screen! I suppose as they say, "third time; truly is a charm"!

Huge thanks for the workaround post! Thank you! Thank you! Thank you!

[geeker2]

Hey that worked great..Thanks!

[razrbkee]

Also worked for me.

[miki5]

cannot install turbo tax 2020 with cd.  Why?

[geeker2]

see the previous post from NCperson

[NCperson]

@miki5 - please be more specific - where does it fail?

1) can't copy to the hard drive

2) can't access the TT server to get updates?

3) activation screen freezes? 

[bjbigus]

Thank you! Worked!

[53cb]

Purchase Turbotax from costco canada - standard online version.  Unable to enter activation code on desktop

screen is blank

[NCperson]

@53cb do yuou have a new computer? if so, change the resolution temporarily to 800x600, launch and activate turbo tax and then return the resolution to its original setting 

[walkerseven]

The blank activation issue does not seem like it is fix. I just purchase TurboTax Deluxe and am having blank screen when I try to activate. Please advise

[geeker2]

Go to the previous post by NC person...that solution will work.

[davidmc]

That worked Thank You!

[Don042366]

I'm experiencing the same/similar issue, although I can't find the Windows version, even after following your instructions.  However, I did buy this computer in early to mid November.  It is a HP Omen 15.6" gaming laptop.  I haven't had this problem with any other software that I've installed on it.

I hope this is resolved soon!