You'll need to sign in or create an account to connect with an expert.
The 800x600 solution worked for me. Though having to do that on my brand new laptop shook me a bit 🙂
Thanks for posting the workaround solution!
I've been experiencing the same issue with TurboTax Premier 2020 installation on my new Dell laptop, (i.e. blank Activation screen). But wait! There's more!
I first successfully installed TurboTax on my old laptop, (Lenovo ideapad running Windows 10 Version 20H2 upon receipt of the software ). Upon receipt of my new Dell laptop last week, I first uninstalled the software from the Lenovo, and began installation on the Dell. After multiple attempts, no success. I've attempted to 1. Repair installation, which generates an error code; 2. Uninstall/Reinstall; all without success.
After hours of frustration, and out of curiosity, I reinstalled on the old laptop without a glitch! I should also note that I was NOT prompted for Activation Code upon reinstall. So, is the Windows 20H2 really the issue? It's running on the old laptop and TurboTax works fine. Very perplexing.
I only now stumbled upon this post which I am hoping will work on the new Dell.
UPDATE to prior post!
SUCCESS! I attempted another installation with the recommended lower resolution and finally accessed the Activation screen! I suppose as they say, "third time; truly is a charm"!
Huge thanks for the workaround post! Thank you! Thank you! Thank you!
Hey that worked great..Thanks!
Also worked for me.
cannot install turbo tax 2020 with cd. Why?
see the previous post from NCperson
@miki5 - please be more specific - where does it fail?
1) can't copy to the hard drive
2) can't access the TT server to get updates?
3) activation screen freezes?
Thank you! Worked!
Purchase Turbotax from costco canada - standard online version. Unable to enter activation code on desktop
screen is blank
@53cb do yuou have a new computer? if so, change the resolution temporarily to 800x600, launch and activate turbo tax and then return the resolution to its original setting
The blank activation issue does not seem like it is fix. I just purchase TurboTax Deluxe and am having blank screen when I try to activate. Please advise
Go to the previous post by NC person...that solution will work.
That worked Thank You!
I'm experiencing the same/similar issue, although I can't find the Windows version, even after following your instructions. However, I did buy this computer in early to mid November. It is a HP Omen 15.6" gaming laptop. I haven't had this problem with any other software that I've installed on it.
I hope this is resolved soon!
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
Adams7448
Level 2
doug1953cp
New Member
dkgibbs
New Member
Peach347
New Member
Alar
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.