Did you purchase a download from TurboTax? If so, I would delete everything and download a fresh copy as the download or support file might have gotten corrupted.
If you installed it then remove the files as explained in the article.
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
If there was a state then the state must also be reinstalled.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**