TurboTax 2017 won't start. Get error 117

24 replies
131 views

I tried re-installing program. I tried selecting my return to start the program, same symptom.

TurboTax Deluxe Windows

SteamTrain

Level 15

IF the .tax2017 datafile is on a portable device/USB Flash/CD/DVD, then you need to copy it to your Hard Drive first:

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901577-error-117-there-was-an-error-in-loading-your-file-the-file-was-not-found">https://ttlc.intuit.com/questions/1901577-error-117-there-was-an-error-in-loading-your-file-the-file-was-not-found</a>

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

frednitz1

Level 2

I get the same problem but it is not related to a tax file. I get Error: 117 on starting a clean copy of TurboTax 2017 with no tax files available.

SteamTrain

Level 15

If windows 7 or higher OS (and not a MAC) IF you've already installed TTX. Instead of trying to s tart it up, download and run the manual update first...Just in case it is an issue with the initial installation:

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business">https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business</a>

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

dosmond

Level 2

I still get this error on both personal and business even after the manual update.

dosmond

Level 2

I still get this error on both personal and business even after the manual update.

SteamTrain

Level 15

@dosmond
Call Customer Support weekdays during their work hours:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>
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AND........... you need to keep to your other POST....if your file is on a usb-linked hard drive it won't work ..it needs to be resident on you computer itself.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4491901-i-cannot-start-personal-turbotax-or-business-turbotax-i-get-an-error-117-at-the-start">https://ttlc.intuit.com/questions/4491901-i-cannot-start-personal-turbotax-or-business-turbotax-i-get-an-error-117-at-the-start</a>

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

dosmond

Level 2

I tried calling support and they could not find my number even though it is listed on my profile. This is not related to a return. The program will not run even after a repair failed and uninstalled and installed clean.

dosmond

Level 2

I get this same error for TTX Business 2017 and TTX Deluxe 2017. It appears immediately after startup.

SteamTrain

Level 15

Well, if they can't help...not sure anyone here can help you beyond that..
BUT

1) You cannot start it by clicking on a tax file...neither double-clicking on a .taxyyyy datafile, nor by rt-clicking and using "Open" from the pop-up screen.  You have to run the TTX program first.

2) Un-install entirely and re-install. BUT, make absolutely sure you are NOT using a Compatibility Mode installation for the software.  (OK maybe compatibility for Windows 7 would be OK, but not for Win XP or lower)

or
3)  Forcefully uninstall and re-install...again, do NOT use compatibility mode.  A forceful Uninstall may remove files for both "Business" and the other Personal edition....but it doesn't remove your existing datafiles :
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901054-forcefully-uninstall-and-reinstall-turbotax">https://ttlc.intuit.com/questions/1901054-forcefully-uninstall-and-reinstall-turbotax</a>
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But if you TTX "Business" software and your TTX Personal (Deluxe, or Premier or H&B), neither of them work, then that may indicate some disk/system corruption you'll need to deal with, either troubleshooting yourself some at a local Computer store.

That's all I got.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

dosmond

Level 2

Thanks for the feedback. The desktop is running fine related to all other applications. Both versions ran fine when I filed my extension and started today, before this, and indicated an update and installed the update. Then when it started after the update it fails with the 117. I even moved all of my returns to another HD and when TTX starts you can see in the background it will allow you to create a new one except for the 117 error which you have to dismiss and the application ends.