TurboTax 2017 won't start. Get error 117

Forum|Forum|7 years ago
June 3, 2019
24 replies
112 views

I tried re-installing program. I tried selecting my return to start the program, same symptom.

TurboTax Deluxe Windows

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frednitz1

Level 2

I have same problem. TTX 2013-2016 Business and Personal run correctly. TTX 2017 Business and Personal do not. I get 117 error described above on both. Clean reinstalled copies with no tax files. Running Windows 10 Pro.

dosmond

Level 2

I have TTX 2016 Home & Business on the same desktop (Win 10 Pro) and it starts with no issues. I bought Deluxe and Business as this year I had to create K-1 for my LLC. At the moment I only installed TTX 2017 Deluxe and it fails with 117.

dosmond

Level 2

I followed the force uninstall setup.exe /u /I and clicked on uninstall. I then installed from the CD. Interesting thing, though maybe not important, after the update I get the msgbox that it is going to restart TTX and it does not appear to start.

SteamTrain

Level 15

....that may or may not be important. For some reason, the restart (that doesn't actually happen), the auto-restart works on some systems, and doesn't on others with the exact same Windows OS . Some of the Superusers complain about it, other's don't have the problem. But it works normally for all of them otherwise.

Probably important to let the system sit for 15 minutes before attempting to start yourself, just in case something important is going on in the background. Shouldn't take that long, but.....

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

dosmond

Level 2

Since TTX did not restart on its own, I rebooted and then tried to start from the shortcut and again the 117 error.

SteamTrain

Level 15

At this point, All I can think of is Maybe a bad CD without all the proper files....or maybe some corrupted files

I'd call Customer Support again and see if they'll give you access to a download installation file instead. The current download .exe installation files contain already all of the proper Federal updates & forms. The CDs usually contain, very old...crude...bare-bones installations sets and require massive sets of updates after the initial install.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

frednitz1

Level 2

This is not a CD or tax file issue. TTX 2017 Deluxe and TTX 2017 Business installed and ran fine in January 2018 and as recently as July 14, 2018. Error 117 began after TTX Updates on both.

dosmond

Level 2

Agreed, on hold with TTX now.

dosmond

Level 2

Found a solution for Deluxe, working on Business. After I installed clean again, I changed compatibility and 117 is now not an issue. Will update if this works for business also.

frednitz1

Level 2

Windows 8 compatibility mode also worked for me on TTX 2017 Deluxe. TTX 2017 Business still has Error 117 problem for me when trying that mode.

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