Turbo tax

[user17721319868]

I’m trying to clear and start over on my taxes and it’s not letting me and it’s saying that I have paid for turbo tax when I haven’t paid for anything iv already went and downgraded back to the free version and it’s still not letting me can anyone help me 

[VolvoGirl]

If you have registered or it won't let you clear to start over and you haven’t paid, you can just abandon this account and start over with a new account. Online is only good for 1 return per account. How to start another return in the Online version

You can start another return in TurboTax Online by:
Logging out if you are in your account
Choose what TurboTax Online product you want to use for the second return
https://turbotax.intuit.com/personal-taxes/compare/online

Create your account screen
Set up a new login for the second return
Start working on the new return