Turbo Tax State eFile

[troutmalt1]

Software glitch.  Turbo Tax will not let me efile my California return until I correct a form 565.

This form is generated by a K1. But their are no K1's on either Fed or State return.

There is no form 565 listed in View / Forms.

There is no form 565 listed in print / forms.

So how do i work around this software glitch and efile.

I can not correct nor delete a form that does not exist.

[raz1313]

After MainMenu=>View=>Forms

Can you post a screenshot of what you see when you search for "565" after the you press "Open Forms"?

OR
a screenshot of what you see when you press "Error"?

NOTE:  Please delete from the screenshot any personal information!!

Sometimes in TT, if I have accidentally entered into a section and then did not enter anything in that section, TT generates forms (all blank) but it triggers errors that certain required boxes are not filled.  I have to go back and delete the forms.  

[troutmalt1]

Thanks for your reply.  A screen shot is waste of time.  I assure you that under View / Forms, form 565 (for reported K1's) does not exist in state forms.  It does not exist in Print Forms.  There are no K1's entered in either Federal or State returns.  I have no K1's.

Yes, as you point out, sometimes the software does produce forms that should not appear.  Unusually you can find them and them delete them  - or enter a bunch of zeros - or enter some nonsense to obviate them.

But when the forms do not exist in the program - and you can not Efile without correcting some phantom errors

there is a serious software problem in Turbo Tax Premier 2021.  And I was charged $$ for this California state

I have been using Turbo Tax and Quicken for over 5 years.  A good company would admit to this obvoius defect and solve the problem rapidly or refund my money.

Suggestions?

[raz1313]

Ok.  Understood.  Unfortunately, I'm just another customer.  TT is far from perfect.  In my experience, most errors seem to come in the state filings.   I search the all-knowing google for TT problems with CA form 565.  I did find a few where people with K1's did not get their returns accepted.  I also found several with mortgage/1098 errors.

Have you asked an "expert" directly?  Find them in the "meet your expert" panel....

Perhaps you can ask your question and do an @+expert's user name.

And thereby, get your question to them directly.

Hope that helps.

Good luck!

[troutmalt1]

I did not realize you were just another customer. Thank makes your efforts here meriting a bigger THANK YOU.

I will follow up on your suggestion with the 'experts; although I do not anticipate good results because this si really a software problem - not a tax expert problem.

I wonder whether if the powers that be at Intuit monitor this forum - or if they even care?

[ChondelLO]

For one-on-one assistance with this experience, please visit the link below for help from Customer Support.  @troutmalt1

How do I contact TurboTax?