Turbo Tax software performance on Mac

Forum|Forum|3 years ago
January 1, 2023
3 replies
0 views

I have a new MacBook Pro, with 10 Cores, 64 G ram and 4 TB hard drive. I could run this machine as a server for a company. Yet - Turbo tax performs as poorly as any software I have ever used on my Mac. Why is this? Why should I be surprised your updates work or I'm able to use the software at all? Why all the delays to launch or display the opening dialogs? I believe you are using some very poor performing emulators to allow you to only need a single code base for your application. Clearly, any MS Windows users would accept this poor performance because the MS Windows API's perform very poorly overall. For Mac Users however we have an expectation of not waiting a long time for our applications to even launch - it quite frankly ridiculous that this is the best you can do for software that runs on what would be considered a power users hardware platform. So - my question really is, can you do anything about it?

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Anonymous_

Level 15

You might want to contact Support.

What is the TurboTax phone number? (intuit.com)

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cliffroberts25Author

Level 2

No phone call is going to make software perform better - they need to open a tech trouble ticket and fix their application. There is no way anyone outside of Turbo tax can do this

Critter-3

Level 15

Right now much of the program is unfinished and will not be fully functional for a while ... once all the forms are ready things usually work better.

@macuser_22 Any ideas ?

SteamTrain

Level 15

@cliffroberts25

Yeah, I'm waiting to load the Desktop/Windows version until later this week to see what they've done this year too. And I fear some sections will be even slower to access than last year.

The Windows version has shown some very, very, VERY slow access to some modules for the past few years.....usually after some internal menu selection where they apparently did a complete subroutine rewrite in that section....in such a way as a blue circle appears and can take forever to proceed.....where in previous years, the entry to that step was instantaneous.

Some Windows users even found that access to the rewritten menu sections appeared to never load......just an unending rotating blue circle. Many of us fear that their future plan is to eventually move to Online access only.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

macuser_22

Alumni - Champ

My Mac is an older Mac bur I have not seen delays in launching 2021 (any more than other applications). Keep in mind that TurboTax always checks with the TurboTax server for updated when opening so there could be a bit of delay there depending on the internet connection and speed.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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Anonymous

Yes, TurboTax Mac has been slow for many years. It's slow to open and slow to operate. Painfully slow! I have been using it for over 20 years on a Mac and the sluggishness never decreases. It takes 60 seconds to open! See screen recording video of opening the application and this is after I already opened and closed it a few second prior so it's already cached.

https://www.icloud.com/iclouddrive/02brUsPG7kgKVRH116hV03BUg#Turbotax_2022.r26.056_painfully_slow_opening_on_M1_Mac_Mini

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HeatherPLO

Level 14

Please post your specific concern here and we would be happy to help.

@cliffroberts25

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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cliffroberts25Author

Level 2

This is simply a copy and paste of my original note - This is my main issue with Turbo Tax:

I have a new MacBook Pro, with 10 Cores, 64 G ram and 4 TB hard drive. I could run this machine as a server for a company. Yet - Turbo tax performs as poorly as any software I have ever used on my Mac. Why is this? Why should I be surprised your updates work or I'm able to use the software at all? Why all the delays to launch or display the opening dialogs? I believe you are using some very poor performing emulators to allow you to only need a single code base for your application. Clearly, any MS Windows users would accept this poor performance because the MS Windows API's perform very poorly overall. For Mac Users however we have an expectation of not waiting a long time for our applications to even launch - it quite frankly ridiculous that this is the best you can do for software that runs on what would be considered a power users hardware platform. So - my question really is, can you do anything about it?