"Turbo Tax not responding"

Forum|Forum|5 years ago
March 23, 2021
4 replies
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Turbo Tax Premier, MACBOOK Pro, Big Sur. I am in the income statement section, third section. When I ask for the next section, I get TurboTax not responding message. I tried on a MacBook Air running prior OS X, same results. There are several such complaints on this forum, but all seem to be on Windows. I did the latest program update just prior to continuing then ran into the issue. Tried quitting Turbo Tax, saving, two different computers, shut down , reboot, same results. there appears to be a software issue with Turbo Tax. Need help.

macuser_22

Alumni - Champ

Exactly what section? What it the name on the top of the screen?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

Big KidAuthor

Level 2

Wages and income. I do the next income section button at the bottom right of the screen and get the spinning wheel. I found a workaround by just going to the select what you want to de rather than walk me thru everything, but there is an apparent bug .

et410

Level 2

I am having the same problem. Is there a fix released? Tax deadline is approaching.

Cthipps

Level 2

I have updated, Uninstaller, cleared cache, updated computer software and nothing works. I am not able to go past section 4 of income without it saying it is not responding. I spent an entire day updating everything with no resolve. HELP

tabberone

Level 2

I did not have the problem with 2020, I"m having a problem with 2021 turbo tax premier. I'm using the same laptop as last year, I meet the system requirements. It is taking me 20-25 minutes per W2-G form with only entering the bare amount needed. When ever I tab or click to a new field I get the non-responding message. This is flat out ridiclous.

Oscar195050

Level 2

I am also inputing W2Gs of which I have 32 and each one is taking about 5 minutes. Each block takes 15-20 seconds to load and then the program will freeze with (not responding) and will have to wait until it starts again. I have used TTax for 30 years and this is the first time this has happened. Company should fix and replace for no cost!!!!

tabberone

Level 2

I could live with 5 minutes.

After a month the response I got was to go to forms, delete all the forms entered, close program, reopen and make sure all updates are done then reenter the forms. I opted not to do that.

BASinMD

Level 2

Having the exact same issue as others with the W-2G section of TurboTax Premiere. Running it on a mac with the required OS and much more than the recommended amount of RAM. When moving from one field to the other in East Step the program freezes for a period. When I have the Activity Monitor open when the program freezes the Activity Monitor says TurboTax not responding. If I switch the "Forms" I can enter the data quickly and easily, but, you have to go back to East Step to "confirm" your address or the entry is flagged as "needs review." Never had this problem any other year with TurboTax. Like others on here, I have a large number of W-2Gs to enter and the delay caused by the program is making data entry much hard that ever before. That this has been going on for months without resolution by Intuit is vexing.

BASinMD

Level 2

As a follow-up to an earlier post, I uninstalled TT, deleted the tax forms I had been working on, made a fresh install, uploaded all updates before starting over reentering all data fresh. After about 25 W-2Gs, the program started to hang again. Getting slower the more forms I enter. Again, all other sections of the program work fine, just enter W2G data is ridiculously slow.

njb264000

Level 2

BASinMD, I believe, had the best solution, with switching to forms view after you enter the first fed id #.

I've been using TT for 18 years, and nothing like this has happened. I have Windows, and after about 8 W2G's, the CPU usage goes to 50% (seen on task manager), and TT goes to 'not responding.' This solution takes 4 minutes instead of 14 minutes per W2G form. Ugh! It's the best we're gonna get when TT doesn't admit the problem. As for the other solution to combining W2G's, I've heard mixed reviews, some returns have never been rejected because of it, and some are rejected each year. I'd rather spend the extra exhausting time before rather than suffer rejection or, worst case, an audit.

Exact same problem here as everyone else is reporting. Click a box, wait 10 to 30 seconds, enter the value. Go to the next box, click, wait another 10 to 30 seconds, enter the value. Over and over and over again. Pages that should take 1 minute to complete can take 5-10 minutes now. Beyond ridiculous, and it is NOT everyone's individual computers acting up. It is clearly the software itself. My laptop is FAST no matter what else I do, but with TT Premier, it comes to a barely crawling (near) standstill. THERE MUST BE A FIX FOR THIS INUIT!

(And I forgot to mention that the trouble for me starts when I begin entering W-2 information (right when there are many boxes to fill in with differing dollar amounts.) So for each W-2 that I need to enter data for, there are 10-20 boxes to fill, so EACH W-2 is adding an additional 5-10 minutes to fully enter (or maybe more...it sure FEELS like a lot more!!) I am going to try that "enter the data on the forms themselves instead of the traditional way" method & will report back if that helps any. Regardless, to repeat myself, THERE MUST BE A FIX FOR THIS INUIT!)