Turbo Tax GOLD SEAL 100 percent ACCURACY LIFETIME Guarantee

[Rosal719]

Just out of curiosity, how was it taking ownership of the monumental AMT error of the software bug miscalculating the AMT   and approving your claims to pay for the penalty fees and accrued   interests?

[Anonymous_]

See What is the TurboTax 100% Accurate Calculation Guarantee? (intuit.com)

It is an accurate calculation guarantee. Take a look through the information at the link above.

[Opus 17]

We don't know your story.  In general, the accuracy guarantee means that Turbotax guarantees accurate calculations, and will pay any penalties and interest due to a bad calculation, but you always owe your own correct income tax.  If you paid more tax due to an inaccurate calculation, the guarantee doesn't technically cover you, but you can use whatever version of Turbotax you originally paid for to file an amended return without extra cost (after the program is fixed, of course).  In some cases, Turbotax has refunded customer's program fees.  Turbotax can't refund the extra tax you paid, you can only get that by filing an amended return with the IRS or state.  

[Rosal719]

If it is  100 Accurate calculation, why so many are complaining about the AMT error picked up by the IRS before your software and experts? 

[Dwill8942]

Filed thru Turbo Tax. Fed took $50 more than turbo tax calculation. Called for explanation, two different associates said call the IRS. 100% guarantee accuracy? Also got Will Builder. No confirm email from ARAG as stated in Turbo description of service. Associate said call them. 

[MarilynG1]

If the IRS took an amount from the refund you were expecting, they will send you a letter explaining it.  Or you can call them at 844-545-6640.

If you didn't get an Email to access Wil Builder, check your spam.  Here's a link to contact AARG.

@Dwill8942 

[Dwill8942]

Thanks. i owed money, they took $50 more the turbo tax calculated. Regarding ARAG, I just cancelled it. Associate was clueless, didn’t even know what I was talking about.  Seems the ordering process is broken. I’ll get a refund in 4-8 weeks. Using Turbo tax 7 years now. Not impressed with customer service. They should go through a mock submission so they at least know what you are selling.

regards, 

David