Turbo Tax 2024

[tae111]

I just got an email that because of Microsoft stopping support of Windows 10  in October Turbo Tax will only be able to be used with Windows 11 computers. Nothing like getting piled on. I have 2 desktops that are fairly new with great processors, expanded RAM, more than 1T storage that according to Microsoft are not compatible with Windows 11. They will run it but because of a processor issue Microsoft will not allow it basically making $4000.+ worth of my computers obsolete. Now you folks have compounded the issue by saying you will only make software compatible with Windows 11. Because of this our relationship of many years has ended. I will be searching for other Tax software platforms that actually care about their long term customers financial well being. Bye! 

[Mike9241]

this may be the only thing that might get Intuit to change its mind. a substantial drop in revenue and hence profits. I'll bet it believes a substantial number of desktop users will switch to online which is probably more profitable for them and that others will bite the bullet and upgrade so the loss of revenue from some desktop users will not be felt.  right now, its trading at about $700/share down from a high of over $800. if many desktop users switch to another app the price will fall much farther. 

[haigster]

Well, I am NOT going to Windows 11 until I absolutely have to. I've been a TurboTax customer since the '90s and is sucks that Intuit is not willing to put out software that supports their customers. If you get the Win 10 extended support, you WILL be up to date on security patches. This is pure laziness, and a cost consideration on Intuit's part -- I think they will regret this decision.

It may be time to 'short' Intuit and wait for their ultimate demise. 

[FrankB3]

That email seems to misrepresent the Windows 10 situation.  Microsoft's Windows 10 Consumer Extended Security Updates (ESU) program - Microsoft Support "provides customers with a more secure option to continue using their Windows 10 PCs without updating to Windows 11, mitigating the risk of malware and cybersecurity attacks."

The Turbo tax claim that "After October 14, 2025, Microsoft will no longer provide software updates, technical assistance, or security fixes" is just not true.

I wonder how many state Attorneys General will be calling Turbo Tax in the next few days.

[johnrreagan]

Plus Microsoft is providing support for W10 either thru paying a small fee, spending Microsoft reward points, or allowing to save your system info on OneDrive.  Yes, they are stopping "free" support, but with these other methods, it is essentially continued free support (at least for a year).

And like you, I have a "modern" Skylake cpu with 32GB of RAM, plenty of disk (in RAID arrays, etc).   Even if I enable TPM on my Gigabyte board (it will force me redo all my RAID sets), Microsoft doesn't like my processor.  

I'll probably go elsewhere as I don't have the time/money to replace my entire self-built system.  

[nam6869]

Totally agree, 2024, will have been my last Turbo Tax year. Microsoft will continue updates past 10/14/25 if you pay or use MS rewards. My computers don't "like" Win 11 or should I say Win 11 doesn't like any of my computers and I hate Win 11 on my new one; actually down-leveled it to Win 10, so I guess 2025 tax will be filed with H&R Block software.

I think they are pushing everyone to the online version of TurboTax --- just what we need, our tax returns compromised in a hack 🙂

[ATinyDuck]

In addition, business customers can purchase Windows 10 LTSC IoT, which has full security update support until Jan 13, 2032.

https://learn.microsoft.com/en-us/lifecycle/products/windows-10-iot-enterprise-ltsc-2021

Is Intuit telling us they don't support businesses any more? This is a rather absurd position for them to take, and one that strongly pushes me to no longer do business with them.

[user17558096210]

I am fully in support of you.  I hope millions of other users are too.

I was a loyal Turbo Tax customer for years and years. But no more.  The arrogance of TurboTax management is unbelievable.  Forcing people to switch to Windows 11 to make their lives easier.

I'm out.  It'll be a hassle for sure; but after all the money I paid these people over the years, I'll be damned if I'll continue with them.

[tae111]

That may be true but I will not be using the online service on principal alone. I know I'm a very small fish in a big sea but they will not be getting any money or any other reward from me. These big companies don't give a hoot about whether paying customers like their corporate decisions or not. They feel they are so big that no longer matters anymore. That being said I'm still gone.

[RichInPitt]

What is "fairly new"?  Processors have had the needed Win11 support for quite a while. Very low end chips, not "great processors" were the last to comply.

[tae111]

Maybe not new but never considered a (not great) processor Intel(R) Core(TM) i7-2600 CPU @ 3.40 GHz. There is nothing about the speed and power of this processor that prohibits it from running Windows 11. It's a pretty good processor that millions of well running computers in use today have that will become obsolete.

[M-MTax]

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@Mike9241 wrote:

.....right now, its trading at about $700/share down from a high of over $800. if many desktop users switch to another app the price will fall much farther. 

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Yeah, that would likely have a minimal impact on the share price as the recent price decrease has not been due to any decline in desktop users (i.e., it's other market factors).

Regardless, many users are migrating to TuboTax online from desktop and also using LIVE services which is generating a ton of revenue for the company. If they're losing any users at all, it's to FreeTaxUSA and the like (from online mostly). The Windows 10/11 thing is really a nonissue and I sincerely doubt they're the least bit concerned.

[Perplexed in Los Angeles]

Microsoft will continue to support Windows 10 in exchange for a payment of a one-time fee until October 14, 2026. My computer is not compatible with Windows 11. I urge Intuit to reverse this draconian decision which is customer abusive. I much prefer the desktop version compared to the online version (less functionality, less visibility, less privacy and control).   

Should Intuit fail to change course, I am hopeful that someone (or group) that has the resources seeks and gains injunctive relief.

The planned discontinuation of desktop Turbo Tax for Windows 10 computers represents a horrific disservice to your loyal customers.

Once again, I urge you to reverse course for at least on more year, if not indefinitely.   

[M-MTax]

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@Perplexed in Los Angeles wrote:

Should Intuit fail to change course, I am hopeful that someone (or group) that has the resources seeks and gains injunctive relief.

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Yeah, that cannot and will not happen....EVER.

No court of competent jurisidiction in this country can enjoin a for-profit corporation from making a legitimate (lawful) business decision. You've got to be joking here.

Why not just move on? Explore alternatives. Posting on this board will get you preceisely NOTHING; it will do no good whatsoever......it never has in the past.

[johnrreagan]

What was needed for W11 support?  The on-chip TPM support? or does the kernel used one of the newer x86 ISA additions and instructions?  [I'm a compiler developer so I keep up with these things]  Given that people are running W11 on these "older" systems using rufus or something else, I don't think they are building the EXE file with the additional instructions.  There might be errata on older chips that could open up exploitations they have no OS-level workaround.  However, I've never seen such a list [and I doubt that would be public knowledge]