Turbo Tax 2024 Help and Feedback

[Stolat]

As a longtime user, this year I am very frustrated that the software has bugs as currently released and there is no ventral place to provide feedback or alerts on problem areas.   Also I dont know wht Intuit was thinking about with new help center but it is s step back   Some items as examples

- In Software, there is a help center, but no place to enter by the search bar a topic.    Without this the new Generative AI window just spits out gibberish.     

- No place to alert on bugs in software.    Example in only using ten minutes I found that you cannout manually enter property tax on your primary home even through the home and mortgage info is completed    A doom loop exits at the update tab.    This has been noted in other posts but I dont see a solution    Spent 20 minutes with a tech and no solution   Must be a direct way to get feedback and give feedback when something is not working on the softwqare package

Going to the tax community starts with a screen geared for a person jsut starting online.   If you have purchased a desktop product there must be a better tntry point.    Info in the community is helpful but some of this content in articles needs to be in the help center

Turbor tax help center in the software doe not work.   Pulls up a generative AI window, but there is not a way to type anything from a user perspective   That space does not exist or is not working

[MarilynG1]

You may need to clear your Cache and Cookies and try again.

When I open TurboTax Online, and go to HELP and type in 'Property Tax', I get an option to 'Add Edit Property Tax Info' and can jump right into that section.

[VolvoGirl]

For Search.  When you click on Search in the  upper right and the AI  Turbo Tax Help box opens you type at the bottom of the box like a chat.   Here's a screen shot of where to enter a 1095-A for health insurance.  You would type on the very bottom line where the > send arrow is (then my 1095-a shows up in the black box like a chat or message)