As a longtime user, this year I am very frustrated that the software has bugs as currently released and there is no ventral place to provide feedback or alerts on problem areas. Also I dont know wht Intuit was thinking about with new help center but it is s step back Some items as examples
- In Software, there is a help center, but no place to enter by the search bar a topic. Without this the new Generative AI window just spits out gibberish.
- No place to alert on bugs in software. Example in only using ten minutes I found that you cannout manually enter property tax on your primary home even through the home and mortgage info is completed A doom loop exits at the update tab. This has been noted in other posts but I dont see a solution Spent 20 minutes with a tech and no solution Must be a direct way to get feedback and give feedback when something is not working on the softwqare package
Going to the tax community starts with a screen geared for a person jsut starting online. If you have purchased a desktop product there must be a better tntry point. Info in the community is helpful but some of this content in articles needs to be in the help center
Turbor tax help center in the software doe not work. Pulls up a generative AI window, but there is not a way to type anything from a user perspective That space does not exist or is not working
