TT H&B won't allow me to enter real estate taxes. It appears to be a bug in the software. Has anyone else had this problem?

[rescott1]

It states, "We need a bit more info to see if you qualify." When I click the "enter info" button, it goes back the question, "Did you pay home loans in 2024?"

[drj838]

Yes, I just posted the same question perhaps under a different topic. I have the exact same problem.  A software problem? 

[MindyB]

We are currently working to resolve this. ‌Here's a TurboTax article on the topic: Why can I not enter my property taxes paid?

Sign up for updates here.

[SteamTrain]

@rescott1 

I got that too.  No 1098 for years, and none attempted this year either.

I think I figured it out, at least how to get it to work properly in the interview...at least it did for me.

(Discovered by accident, BUT the software fix to prevent the problem in the first place, is still needed though).

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If you used that Property Tax entry field last year, and if you used a Supporting Details (SD ) sheet for putting it in last year, then the SD sheet transferred (empty) into this year's forms...AND...the SD sheet is somehow blocking the "interview" for the Property Taxes entry, to transition to the proper entry page.

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My fix:

1) Switch to Forms Mode.

2) Open the Tax and Interest Deduction Worksheet

3) There should be a zero on line 2a of that worksheet....double-click on it.

4) Delete the worksheet by hitting the big red X

5) Either enter you Property taxes on that line....or...return to the interview and enter your property taxes using the interview ..as you normally would..shoud be OK now.

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I found that if I re-introduced a new SD sheet for that line...the interview still proceeded as it normally should. So deleting the transferred-in SD sheet from 2023 was the main fix. and starting a new SD sheet doesn't re-introduce the problem.

[killerf1]

Try clearing your browser’s cache or switching to a different browser. If that doesn’t work, check for any updates to the software or contact TurboTax support directly—they may already be aware of the issue and have a fix.