TT 2025 freezing while saving

[Jamiemvp]

Hello,

I have an issue with trying to save. I get to the end where I'm going to e-file, I click the payment button.  It goes goes to the payment screen, says we are going to save your return,  the screen goes white and I get the circle of wait, It doesn't go away. If I cancel the save, the next screen says your payment didn't go through. This has been has been happening for the last few hours. I've restarted TT, It's been updated, and restarted my computer several times. None of that worked. 

Any help would be appreciated.

Thank you!

J

[LindaS5247]

If you are unable to move forward in your TurboTax program, you can try the steps below.

1.  Go out of your program, close your browser and go back in.
2. Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
3. Try a different Web browser, such as Chrome or Firefox.
4. If you are using a VPN, disable it.
5. Make sure your internet connection is strong and stable
6. Try using incognito mode
7. If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates." 

You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.   

Please return to Community if you have any additional information or questions and we would be happy to help

[Jamiemvp]

Turbo Tax, desktop version.

It just updated and I still have the same issue. I called support. They wanted to do a screenshare.  They sent a request, which I didn't get, but they said they were connected to my computer. I kept telling them. I don't see them, but they kept saying. I'm connected. They then put me on hold for 10 minutes and hung up the phone. 

I've use TurboTax for at least the last 10 years. This may be the last. 

Jayme