2248925
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

danielmccarthy18
Returning Member

TT 2020 activation code only works for one use of TT, then I have to re-enter the code. How do I make the activation stick?

How do I contact customer support?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

TT 2020 activation code only works for one use of TT, then I have to re-enter the code. How do I make the activation stick?

Did you install TurboTax in a location other than your main system drive?

 

Are you plugging USB devices in and out by any chance?  TurboTax can sometimes see a change in USB devices as a different system and ask for a license activation.    I once forgot I left a thumb drive in place, and when I started TurboTax, it asked me for re-activation.   Once I removed the thumb drive, then TurboTax started normally without asking for the license code again.   Another user says it can happen with an SD card as well.

 

Here's how to speak to TurboTax Customer Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

 

Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question