first reboot to see if this clears the issue.
if not, you may want to contact support to guide you through this.
if you first want to try on your own see if you can uninstall the present version otherwise contact support.
from the control panel> programs and features. a screen should open listing Turbotax 2024. highlight it and click on uninstall link at the top
i would download a fresh version of the app even though you may still have the original installation files
log-in to your Turbotax account.
go to the products & billings link and click on it
you should now see a page that says your products
click on the > at the right
you should now see Turbotax Desktop 2024
click on the license and downloads link which will allow you to download the federal and state apps
make sure you get the license code you'll need it to reinstall
if you can't get the license code contact support
after installing make sure you check for updates
support
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
