Getting 'image not recognized' error message when trying to open dowloaded mac software file for 2016. How to download the software and open it?

[talex1223]

I am trying to amend 2016 return. Got the software link from turbotax. When I download I get an 'untitled' disk image on desktop. When I try to open it I get 'image not recognized' message

[DaraLO · Accepted solution]

Try deleting the download, emptying your computer's trash and rebooting your computer.  Next, go to downloads in your TurboTax account and re-download the software.  https://ttlc.intuit.com/replies/3302070

If you continue to have issues, use the FAQ below to contact customer support.  You may need to have a new download link sent.  https://ttlc.intuit.com/replies/3300041