Truist Import Unsuccessful.

[Atoms2372]

When I try to import my investment info from Truist, I get a message that the import was unsuccessful. Anyone know how to get this to work? I REALLY don't want to enter all the info by hand. This is why I buy Turbo Tax. 

Thanks!

[rft3]

Be sure that you are not logged into Truist when you download from TurboTax.  

[Atoms2372]

Not logged in? Like in an app? Or browser? I have the app on my phone but I am not logged in at the time. 

[MoniqueLO_]

Please see What if I can't import my 1099? for instructions.  

If you need additional assistance, please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you. 

@Atoms2372