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Level 2
Nov 11, 2019 10:30 PM UTC
Question

Trouble with downloading

I purchased the turbo tax intuit program to do my taxes and cannot get it to download

14 replies

DoninGA
Level 15
Level 15
Nov 11, 2019 10:33 PM UTC

What type of error are you receiving?

 

Can you download the installation file from your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

 

Are you using a Windows or Mac computer?

VolvoGirl
Level 15
Nov 11, 2019 10:36 PM UTC

Does your computer meet the system requirements?

 

Here are the system requirements to install Turbo Tax for Windows…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

 

Here are the system requirements to install Turbo Tax for MAC…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

 

 

DrfleenerAuthor
Level 2
Nov 11, 2019 11:11 PM UTC

It says View Download, I click that. Then gives me a Windows Download button, I click that. Then I click Run. The error message is …..error deleting run registry key for deletion