Transmitting returns

[drdjpete]

I transmitted my returns and they were rejected because I did not address a 1095 form. I went in and fixed the error and went back to transmit forms. It says "Transmitting" for a few seconds then the program just closes. When I check the status it still says rejected. I went to the IRS website and they have no record of my returns. How do I fix this so I can transmit my returns. 

[NicolleR1]

Before you retransmit the return, try these options to fix the issue you are having:

If you are using TurboTax Online

• Check ‌your browser's settings. (Clear your Cache and Cookies)
• Check  your internet connection
• Try using a different web browser 

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do.
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you don't have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below:

TurboTax Phone Number