Before you retransmit the return, try these options to fix the issue you are having:
If you are using TurboTax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Check your internet connection
- Try using a different web browser
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you don't have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
If you are still having issues after trying these options, contact Customer Support by clicking the link below:
TurboTax Phone Number
