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Transmit my returns now not working. Don't understand why.

Return is done, time to submit and transmit.  Orange button "Transmit my returns now" does nothing, and there is no action to complete to prove I am not a robot.
1 Reply
Level 15

Transmit my returns now not working. Don't understand why.

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:
  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
If that doesn't work, see if a different browser (with cookies allowed) will solve it.

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