My copy of Turbo Tax 2018 H&B keeps crashing on Windows 10.

[rcerveny2002]

My copy of Turbo Tax 2018 H&B keeps crashing on Windows 10.  I have uninstalled and reinstalled it without firewall or virus protection active.  I have also run the manual update.  The program crashes at all different states.  Sometime is just crashes when I try to save.  I am really frustrated as I have never had a program crash this often.

[dl_roy]

Pls provide detail when this is fixed

[supes]

My post about Turbo Tax crashing on Windows 10 was deleted or "archived".  Hope yours gets better attention.  I just updated my copy, started using the program and it crashed.  I will think twice and three times about using this software next year.

[dl_roy]

I just did the same thing, after 40 mins with TT specialist and new upload. Crashed 10 mins later.

[EbonyA]

We do apologize for the inconvenience this is causing you; we are aware of program crashing issues that include windows 10 users and we are investigating them to find resolve. Please sign up for resolution updates by clicking the link at the bottom of this FAQ:

https://ttlc.intuit.com/replies/7168694

[rcerveny2002]

I am not getting an error.  It just crashes over and over again no matter what I am doing in the program.  I am having no other system issues or issues with other programs.  

[EbonyA]

I do understand, it still has to do with the issue that we are currently investigating. Did you sign up?

[dl_roy]

This is insane. The version prior to the most recent auto-update did not do this. Can we roll back to prior version?

[supes]

You should give all Windows 10 users free use of the online interface.   I used it last year and it worked fine.  

[rcerveny2002]

I did sign up for notifications of updates.  Right now the software is useless. It crashes at such random times no matter what I am doing.  I can't even save it half the time so even if I can enter data I loose it.

[Hubeer]

This software is unusable.  Constant crashing, mostly in the Income section.  Been using Turbotax for 20+ years (Quickbooks as well), but if this is not fixed within a week or so you have lost me as a customer.

[nswartz99]

Just signed up. Crashes often when opening a 1099 or saving. Reinstalled from original disk and did updates. Still crashes. Been using Turbotax for 25 years and I never remember it ever crashing.

[dl_roy]

@TurboTaxEbonyALO  - any updates for us?

[EbonyA]

@dl_roy - I have reached out to the appropriate team to check for you all; just waiting to hear back and will update you accordingly. Thanks.

[dl_roy]

@TurboTaxEbonyALO - thanks, what did you find?