This product sucks, no?

[bluedeb · Accepted solution]

No, it does not.  It is a self prepared software, which means the person doing their taxes has to enter the information that is needed & the program will help with the information entered.

If you need help you can post it here or you can contact TurboTax support.

https://support.turbotax.intuit.com/contact/

[xmasbaby0 · Accepted solution]

You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 5 p.m. Pacific time

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Millions of users are able to prepare and file their tax returns successfully using the TurboTax products.  If you are having a problem, you can post questions here in order to get help or if you are using a paid version of the software you can contact customer support for help.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time   Monday - Friday

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax