there is a problem with your program. i need an agent please

[shoross]

check this entry form 1095-A is asking me for the monthly premium, but not letting me type it in!

[LindaS5247]

This can be caused by trying to enter a zero ($0) in a box that should be left blank, or by an issue with the imported data. If you have any zeros entered for your Form 1095-A, delete the zero and leave the space blank.

The best way to correct this is to delete ‌your Form 1095-A and re-enter it.  Make sure to leave the spaces blank and do not enter any zeros. Also, make sure there are no extra spaces or characters in the fields.

If you are using TurboTax online, first:

• Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Try a different Web browser, such as Chrome or Firefox.
• Make sure you have allowed local network access by clicking the lock/info icon next to the URL.
• If you are using a VPN, disable it.

To delete your Form 1095-A if you are using TurboTax Online:

1. In your left panel of your TurboTax screen click on "Tax Tools"
2. And then Click on "Tools"
3. Click on "Delete a Form"
4. Scroll through your list of Forms
5. Click the garbage can next to "Form 1095-A" 

To delete Form 1095-A if you are using TurboTax Desktop:

1. Click on "Forms" in the upper right of your TurboTax screen to switch to "Forms Mode"
2. In your left panel scroll down and look for "Form 1095-A"
3. In your right panel at the bottom of Form 1095-A click on "Delete Form"
4. Click on "Yes" to confirm the deletion

To get back to your screens in TurboTax where you can re-enter this Form 1095-A information you can:

1. Click on "Search" at the top right of your TurboTax screen,
2. Type "Form 1095-A" into the search bar and
3. Click on the link "Jump to Form 1095-A".

 See also:
Where do I enter my 1095-A?

What is Form 1095-A: Health Insurance Marketplace Statement

Please return to Community if you have any additional information or questions and we would be happy to help.