The software is asking that we confirm our identity. It asked for a 2021 Adjusted Gross Income number. It was entered based on 2021 tax docs. We can't continue?

demeter61 · ‎April 2, 2023

The 3 Boxes are checked that states we are confirming the number. But the Continue is not moving to the next page.

ChondelLO · ‎April 3, 2023

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

For information on how to clear your cache, please visit the help article below.

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The software is asking that we confirm our identity. It asked for a 2021 Adjusted Gross Income number. It was entered based on 2021 tax docs. We can't continue?