The returns prepared and ready to be e-filed do not contain any information entered. Are these really the returns that will be filed upon submission ?

[anneclairetd]

I am wondering if I should print the returns and fill them out myself instead.

[xmasbaby0]

If you are not seeing any information the Form 1040 when you preview it then you must be in the wrong account or you did not enter anything.  

https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing

Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

[anneclairetd]

Thank you for your help @xmasbaby0 . When looking at the Tax Summary, it has my information, but then it doesn't show on the returns ready to be filed. I am on the right account and I have populated all information.

Any other advice? 

[xmasbaby0]

@anneclairetd 

That is bizarre.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time