The program keeps crashing and reloading at the same place each time

Forum|Forum|6 years ago
May 17, 2020
1 reply
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It's at the very beginning where it's verifying that my adult son is not a dependent. Everytime I verify that, the program stops and reloads. I can't even get past this initial setup

TurboTax Online

SteamTrain

Level 15

1) Desktop software, or Online software?

2) IF "Online" software...what browser are yo using?

3) IF Desktop software, you'd have to describe what system (MAC or Windows) and what version of the OS you are using. (IF Windows, rev 7 doesn't seem to work with the latest TTX update...but TTX won't support W7 anyhow).

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

RhynierM1

Level 2

Windows 10

Deluxe version (Which has License Code entered).

My 2019 file is found when program searches but crashes when I attempt to select it.

At one point I got into the program and started a new file, responding MARRIED and YES to file jointly. The program crashes at that point and I can't get any further.

I reloaded the program and have the same result!

SteamTrain

Level 15

@RhynierM1

That's a new one

1) make sure you run a software update first.

2) make sure the 2019 file you select is on your actual hard drive...not in a cloud drive or usb-stick or CD

....then if still a problem, call Customer Support...they may have an idea, or they may have you uninstall and reinstall with an entirely brand new, fully updated installation .exe file.....but I'm guessing about that.

What is the TurboTax phone number? (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*