The import of financial information from Bank of America is not working?

[MoniqueLO_]

If you are using TurboTax Online, you may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.

Please see What if I can't import my 1099? for instructions. Additionally, please keep in mind that if you are entering a Document ID it is case sensitive. 

@speechlanguageso 
 

[mints]

same here for last few weeks in the Mac app. tried update, clean cookie and everything.

[MoniqueLO_]

Please contact Customer Support so you can speak with a TurboTax representative who can assist you.

@mints