The import function doesn't work for my desktop version. The box under "select an item below" is empty. I've uninstalled and reinstalled again still doesn't work.

toxiccatno1 · ‎March 6, 2024

Can't import any financial insitute

CatinaT1 · ‎March 8, 2024

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

toxiccatno1 · ‎March 8, 2024

I am not using online version. I am using desktop version. I just called your help number and also got cutoff. Is there anyway I can switch to online version or can I get a refund of it since it doesn't work.

CatinaT1 · ‎March 8, 2024

Yes. Customer Service can help you with that. Here is a link:  Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

The import function doesn't work for my desktop version. The box under "select an item below" is empty. I've uninstalled and reinstalled again still doesn't work.