When trying to load software deluxe2018 receive following message: Whoops we hit a snag loading your data. Why?

grandwm · ‎June 5, 2019

AkinaLO · ‎June 5, 2019

It may mean that you need to refresh your browser and clear out your cookies. If that doesn't work, try clearing your browser's cache. Then trying logging out and logging back into TurboTax. These articles will show you how to do it.

This one shows how to delete your cookies.

https://ttlc.intuit.com/replies/3301745

This one will help you clear your cache.

https://ttlc.intuit.com/replies/3302272

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

AkinaLO · ‎June 5, 2019

It may mean that you need to refresh your browser and clear out your cookies. If that doesn't work, try clearing your browser's cache. Then trying logging out and logging back into TurboTax. These articles will show you how to do it.

This one shows how to delete your cookies.

https://ttlc.intuit.com/replies/3301745

This one will help you clear your cache.

https://ttlc.intuit.com/replies/3302272

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

grandwm · ‎June 5, 2019

that worked... thanks for the info

AkinaLO · ‎June 5, 2019

You are very welcome.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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When trying to load software deluxe2018 receive following message: Whoops we hit a snag loading your data. Why?