Text verification will not work

Forum|Forum|2 years ago
January 30, 2024
1 reply
4 views

I think this issue has to do with Intuit thinking I want to delete my account. After Mint ended operations I submitted a request which I thought was only to delete Mint specific information but it appears it was in process for my entire Intuit account. I have since used the email I received to cancel that request but I still am having massive login issues.

I am stuck in like some weird grey area where this happens:

1. Login

2. Prompt for text

3. Receive text, enter text code

4. Get an error stating 'Theres an issue on our end, were on it'

At random intervals if I attempt to login, I am told that 'Were in the process of deleting your account, please bare with us.'

I don't know what to do, I tried calling but they were not helpful and constantly just tried to tell me to reset my password which is not the issue.

Not A Product Question

CatinaT1

Level 15

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tnelson2xAuthor

Level 2

No this is NOT resolved.

If I use a fresh, incognito browser here is what I get:

Intuit Community: the request to delete your data is ongoing and could take 45 days

TurboTax: "There’s an issue on our end. We’re on it."

Intuit Directly: works, but no text verification works, if I login to Intuit first and then use that page to direct myself to TurboTax/Community I can get in

Please help as all signs point to this entire account being in process of deletion even though I cancelled the request.