Taxes incomplete no help

NeedHelp20 · ‎February 28, 2020

I thought I was done. My refund is not filed. Can't even get past login screen.

AshleyLO · ‎February 28, 2020

Try clearing your cache and cookies before logging back in to your TurboTax account. Here's how to do that: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135#M704

Also, be sure that you are using the same log-in you were using when you started filing your return. If you need assistance with retrieving your log in, please see the following TurboTax FAQ: https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...

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rdmulk · ‎March 2, 2020

Taxes will not transfer, error message is turbo tax copy needs update, I have done that multiple times. Have cleared cookies, changed browsers, nothing works. I tried to file at 5 PM EST on March 2, still no updates or any ability to transmit