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Level 1

Question

Taxes incomplete no help

Forum|Forum|6 years ago
February 28, 2020
3 replies
15 views

I thought I was done. My refund is not filed. Can't even get past login screen.

Level 12

Try clearing your cache and cookies before logging back in to your TurboTax account. Here's how to do that: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135#M704

Also, be sure that you are using the same log-in you were using when you started filing your return. If you need assistance with retrieving your log in, please see the following TurboTax FAQ: https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-account/00/25659

Level 2

Taxes will not transfer, error message is turbo tax copy needs update, I have done that multiple times. Have cleared cookies, changed browsers, nothing works. I tried to file at 5 PM EST on March 2, still no updates or any ability to transmit

Level 15

Are you using the CD/Download version? If so, you may need to update your copy. Please refer to the article below.

Manually Update TurboTax for Windows Software (Bas ...

Here's another helpful article.

How do I update TurboTax if I have the CD/download ...

If you still require assistance, please contact Customer Support by following the instructions below.

What is the TurboTax phone number? - Community

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