@ PATM3 wrote:
i can't access my Account because of a new email address
Try running the Account Recovery tool below on your phone number--IF you can still access it.
You could even find out that you have more than one account. If you can't recover access that way, I've also told you an alternate method at the bottom of my post.
A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all. To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number IF you still have access to it. If that's unsuccessful, since you don't have the same email address, then see the other method at the end of my post.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number (if you can still access it), here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
