TAX REFUND PROBLEMS

[jshevlinjr]

I FILED MY 2023 FEDERAL AND STATE RETURNS ONLINE USING TT DELUX ON 2/2/2024.  I RECEIVED A NOTICE FROM TT THAT MY RETURNS HAD BEEN PROCESSED AND MY CREDIT CARD WAS CHARGED WITH APPROPRIATE AMOUNTS.  I HAVE NOT RECEIVED EITHER RETURN AMOUNTS OR ANY FOLLOW UP.  WHEN I CONTACT THE IRS TODAY--USING BOTH THE PHONE AND INTERNET LINK, I'M TOLD THEY CANNOT LOCATE ME.  WHEN I CONTACT TT, USING PHONE NUMBERS THAT END EITHER IN 3066 OR 8848, AND ENTER REQUESTED INFORMATION, I'M TOLD THAT TT CANNOT LOCATE ME.  I'M UNABLE TO CONTACT ANYONE WHO CAN TELL ME WHAT IS GOING ON.  HOW CAN I CONTACT A REAL PERSON?  I'M FRUSTRATED.  PLEASE SEND ME AN E-MAIL WITH A GOOD CONTACT PHONE NUMBER WHERE A REPRESENTATIVE WILL ANSWER.  THANK YOU.  

[VolvoGirl]

Did you efile?  Was it Accepted?

Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?

If you used the Online version you can check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.  And check your spam folder for them.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say?

If it was Accepted then only the IRS and state can tell you when you will get your refund.  

https://www.irs.gov/refunds/