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Level 2
Jan 29, 2020 9:02 PM UTC
Question

Tax file password

Program will not add valid password to 2019 tax file. Why?

    16 replies

    Level 14
    Jan 30, 2020 1:51 AM UTC
    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    Jan 30, 2020 4:36 PM UTC

    Did as suggested. Created valid password and still get error message “for security reasons should be between 6 and  16 characters “ My password was valid. Help.

    BrandiLO
    Level 14
    Jan 31, 2020 3:46 AM UTC

    To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detail description of your issue.  

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    Feb 8, 2020 3:31 PM UTC

    2019 Turbotax Premier + State 2019 will not add password to file.  Gives error on length of password being between 6 and 32, which it was.  Found no details on format other than length and case sensitive so not sure of problem.

    Level 2
    Feb 8, 2020 10:12 PM UTC

    Have same problem using same software and still no answer or fix.

    Level 2
    Feb 10, 2020 11:31 PM UTC

    Okay!

     

    I tried ONE more time ... it turns out my PW entry was just fine, it was the entry for the Security Question, I was answering for the name of my High School --- which happened to be LONGER than the 16 character maximum FOR the security question.

     

    So I chose a different question, that for me had an answer between the 6 and 16 character limit!

     

    And the program accepted the PW!

     

    Yeah!!!

    Level 2
    Feb 24, 2020 6:44 PM UTC

    Please make sure that the answer to your security question is 6-16 characters long.  The program will accept your password once you verify that the Answer is at least 6 -16 characters.

     

    Qiana P

     

    Feb 24, 2020 9:11 PM UTC

    The best method to resetting a Turbo Tax password is to follow this Forgot your TurboTax Online User ID or password FAQ.