Tax Expert does not exist from TT.

[arip]

I have attempted to connect with a Tax Expert four times today, and each time they connect me with a product specialist who cannot talk taxes with me. Why is this system even around if it cannot deliver even basic service that it claims to offer? 

What a waste. I feel locked into TT and losing confidence in its ability to meet my needs. Perhaps I will have to try another platform. 

[LeticiaF1]

When you are in the program you can select the Expert Help button to connect with an expert, but you can also select a specific product to get additional assistance you can here are some options:

• TurboTax Live, where you can get help from live tax experts, they can even review your return once you are done. 
• Live Expert Assist, where an expert helps you do your taxes
• Live Expert Full Service, where an expert does your taxes for you.  See the links below for more information:

Compare TurboTax Online Products

 

[arip]

I did exactly this and it took FOUR different people to call me before I finally got a Tax Expert. What a terrible system.