Tax Advantage state efile

Forum|Forum|1 year ago
February 9, 2025
10 replies
53 views

It showed $20 to efile a state on turbotax for tax advantage customers but it actually charged me $25. Is this offer not valid this year?

CatinaT1

Level 15

Please call TurboTax Customer service about fees.  Here is a link:  Turbo Tax Customer Service

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ssingh9Author

Level 2

Thank you. I called the Turbotax support and they gave me a link to initiate the refund. This created another set of issues as they revoked my license instead of refunding the state efile charges. Now I cannot use turbotax any more. I called again and after 1 hour of troubleshooting they asked me to purchase again. I am using turbotax since year 2000 and never seen such a big mess. Support is totally ineffective and does not care about customers.