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4 replies

Level 15
June 6, 2019

"Talk to a live representative"

You can post your question here before you contact Customer support.

https://ttlc.intuit.com/replies/3300041


Note that if you are using a free version of TurboTax, you will have to upgrade to Plus for live support.

https://ttlc.intuit.com/replies/4248543

Level 2
November 29, 2019

Can I please speak to someone with a problem?!

Level 15
November 29, 2019

@haleluia wrote:

Can I please speak to someone with a problem?!


Post your question here or use the link below during regular business hours.

 

https://ttlc.intuit.com/replies/3300041

Level 2
January 14, 2021

My tax or stimulus check that was 600.00 went into the wrong bank account. I have updated my banking. My boyfriend called his bank that my 600.00 went into and they told him to tell turbo tax to recall my money. The bank cannot do anything

CatinaT1
Level 15
January 15, 2021

This link provides the most up to date information available from the IRS:  IRS Update

 

If you have a Turbo Card, this link will be helpful to you:  Turbo Card

 

This link will tell you more about the Recovery Rebate Credit:  Recovery Rebate Credit.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
January 23, 2021

On my 2020 Turbo Tax software. My 1099R It has BOX 14, It has STATE TAX WITHHELD but on my paper1099R. My STATE TAX WITHHELD is BOX 12. I am unable to proceed until I resolve this problem.   My retirement board states they did not make a mistake. I am trying to contact you to see if there is a mistake on your software? I have update my software several times. Please respond ASAP

Alumni - Champ
January 23, 2021

It sounds like you may be trying to enter the 1099-R as some other type of form.

Level 2
January 23, 2021

The 1099-r forms on TurboTax software has a state tax withheld on a different box than my paper can 99r form that I receive for my Retirement Board. They're both the same 1099-r form so I'm not sure what you're talkin about. Retirement Board claims that they made no mistakes. Why are there different box numbers on both software form and paper forms for the state tax

Level 2
March 26, 2022

My return was corrected by the IRS. It said I owed them instead of having a $1,261 refund. The reason given was that my dependent information was wrong.  I did not have any dependents nor have I ever had any. I have tried for 2 weeks  to get in touch with the number given.  it doesn't matter what day or time I call, I cannot get through. What can I do?

Level 10
March 26, 2022

If your tax return does not have any dependents listed yet the IRS is saying the dependent information was wrong, you will need to continue to contact the IRS and follow any other instructions (if any) provided in their notice.

 

Please see How do I contact the Internal Revenue Service (IRS)? for more information, including the IRS phone number and hours of operation. You may want to try calling right when they open since they have been very busy throughout the day.

@1979doug1979