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montrell218
New Member

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14 Replies
tagteam
Level 15

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"Talk to a live representative"

You can post your question here before you contact Customer support.

https://ttlc.intuit.com/replies/3300041


Note that if you are using a free version of TurboTax, you will have to upgrade to Plus for live support.

https://ttlc.intuit.com/replies/4248543

haleluia
Returning Member

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Can I please speak to someone with a problem?!

tagteam
Level 15

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@haleluia wrote:

Can I please speak to someone with a problem?!


Post your question here or use the link below during regular business hours.

 

https://ttlc.intuit.com/replies/3300041

luckydog
New Member

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need help in saving and printing my 2019 taxes.

luckydog
New Member

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call me

tagteam
Level 15

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No one can call you. Contact Support (link below) during regular business hours or post your question here.

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Modelx--3141414--
New Member

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Hello   ---  i just set up this TurboTax account in order to ask questions for help about purchasing one of your products.   May i please talk by phone with a live adviser

VolvoGirl
Level 15

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Please try asking your questions here.  It will probably be faster and you can't contact them directly unless you are already in a paid version.  

 

Do you want to use the Online web version or the Desktop CD/Download program?  

With the Online version you have to go onto the internet to the Turbo Tax website and actually log into an account you setup. In the online version the return is kept on the Turbo Tax server and not on your computer. Although you can and should download and save them to your computer.  And you may need to upgrade to a higher version to enter certain items.

 

With the Desktop version you can prepare and print unlimited federal and unlimited state returns and efile up to 5 federal for free (IRS limit). And it has what if scenarios and you can see and enter directly into the actual forms.   Oh, and all the versions have the same forms so you can use a lower version.  State is $24.99 each to efile but it is free to print and mail unlimited returns. If you buy the cd at the store the Basic version does not include the state. And Deluxe is available both with and without the state. Because some states don't have an income tax. Look around for sales at stores, Or you can buy a cd or download the program here,  https://turbotax.intuit.com/personal-taxes/cd-download/

 

sunkisssedxoxo
Returning Member

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My tax or stimulus check that was 600.00 went into the wrong bank account. I have updated my banking. My boyfriend called his bank that my 600.00 went into and they told him to tell turbo tax to recall my money. The bank cannot do anything

CatinaT1
Employee Tax Expert

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This link provides the most up to date information available from the IRS:  IRS Update

 

If you have a Turbo Card, this link will be helpful to you:  Turbo Card

 

This link will tell you more about the Recovery Rebate Credit:  Recovery Rebate Credit.

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leroypaula
New Member

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On my 2020 Turbo Tax software. My 1099R It has BOX 14, It has STATE TAX WITHHELD but on my paper1099R. My STATE TAX WITHHELD is BOX 12. I am unable to proceed until I resolve this problem.   My retirement board states they did not make a mistake. I am trying to contact you to see if there is a mistake on your software? I have update my software several times. Please respond ASAP

SweetieJean
Level 15

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It sounds like you may be trying to enter the 1099-R as some other type of form.

leroypaula
New Member

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The 1099-r forms on TurboTax software has a state tax withheld on a different box than my paper can 99r form that I receive for my Retirement Board. They're both the same 1099-r form so I'm not sure what you're talkin about. Retirement Board claims that they made no mistakes. Why are there different box numbers on both software form and paper forms for the state tax

DoninGA
Level 15

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@leroypaula wrote:

The 1099-r forms on TurboTax software has a state tax withheld on a different box than my paper can 99r form that I receive for my Retirement Board. They're both the same 1099-r form so I'm not sure what you're talkin about. Retirement Board claims that they made no mistakes. Why are there different box numbers on both software form and paper forms for the state tax


The TurboTax software uses the exact same box numbers for the Form 1099-R as does the IRS Form 1099-R for tax year 2020 - https://www.irs.gov/pub/irs-prior/f1099r--2020.pdf

Boxes 14, 15 and 16 for state taxes.

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