965431
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

sawestra
New Member

System won't respond when I try to type new 1009-div myself?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

System won't respond when I try to type new 1009-div myself?

Try a couple of things ... first make sure your OS is up to date.   Then clear your cookies and/or use a different browser. 

lendi3464
New Member

System won't respond when I try to type new 1009-div myself?

Tried clearing data to help get through Personal Income from step 3 to step 4.  This did not work for me.

SamS1
Expert Alumni

System won't respond when I try to type new 1009-div myself?

Try deleting the 1099-Div form through Tax Tools, log out, clear your browser cache and cookies, log back in, add the 1099-Div Form.

While in your return in TurboTax:

  • In the left hand column select "Tax Tools"
  • Select "Tools"
  • Select "Delete a form"
  • Review for 1099-DIV under "Schedule B"
  • Delete selected form then "Back"
  • Log out, clear browser cache and cookies, log back in
  • Add the 1099-Div
  • Run your Federal review.

To add a 1099-Div in TurboTax.  After you have logged in and are in your return:

  • Go to Search at the top of the screen.
  • then enter Form 1099-DIV in the search box. 
  • You will see a Jump To function that will take you to the 1099-DIV input screens. 
  • There add the 1099-DIV.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.  On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.  Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

If that doesn't work, go back into Tax Tools and delete everything with Sch B.  This will require you to re-enter all interest and dividends 1099s.

 

 

 

 

 

 

 

 

 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question