System runtime serialization error when trying to get updates and state file

[janickip]

Worked great! Followed the instructions and Federal and state software updated without issue

[packman]

Update for me this year (since I started this thread) - I have a new PC with Win 10, and it works no problem now so far, including getting updates.   Haven't done state yet but I think it'll be OK (the updates said it was updating state as well).   

(Edit: I just did the state, and filed, and all was good)

One slight quirk is - I click to open TurboTax, it looks for updates, installs them, and then says "successful install", but then when I clicked OK TurboTax didn't open - the window just went away.  I had to re-open it.   It worked fine then though.

So I guess my tip for folks dealing with this problem is - try the "delete common folder" fix mentioned (I haven't tried that; don't need to now - thanks for that tip); seems like that's worked for a few people.  If that doesn't work then tough it out until getting your next PC, and you may need to do the manual state download instead of having TurboTax software "fetch" it.

Wish Intuit would have fixed this, but oh well.   Generally their software is good.

[DawnC]

Thank you for the feedback and I am glad you are not having issues now.  And for what it is worth, I always have to re-open TurboTax after an update is installed.  I say I want to continue using it, but it doesn't re-open on its own.... 

[villi]

THIS LINK DOESN'T WORK. 

[MichelleLO]

Are you receiving the same specific error message  "runtime serialization" from this thread? If so, please provide which state you are trying to update. 

@villi 

[villi]

Yes. If I were able to get past this runtime error, I would download Maryland 2020 state, which was supposed to come with my purchase. (For windows)

[MichelleLO]

To clarify, you're trying to download your state software for the tax year 2020 or 2021? 

@villi

[SteveFas]

I am having this problem for North Dakota and when the software tries to update.  Is there a solution to this problem?

[HeatherPLO]

@SteveFas

For further assistance, please reach out to us directly using the Help Article here.

[LewisW]

This worked for me on Windows 10 with TurboTax 2021, thanks!!  🙂

[jimblackwell]

this worked for me for turbotax 2021 in windows 10

[AccyJin]

I can confirm that @PhilG5145 's fix (the deleting the Common folder one) works in 2022, Windows 10, TurboTax Business 2019, federal tax version. Thanks man, you've saved me many hours of frustration.

I'm surprised that people are reporting that it works for the 2021 version as well, because it means that the bugs still aren't fixed.