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Level 1
Apr 15, 2020 12:52 PM UTC
Question

System Issues

This morning when trying to check my turbo debit card on the app the app is having issues it won’t pull up to let me log in then I try online it freezes before I can even log in and then when I call the call is silent and don’t ring at all. It’s very frustrating when all I’m trying to do is check my balance

53 replies

Level 2
Apr 15, 2020 1:00 PM UTC

Same here

Level 2
Apr 15, 2020 1:07 PM UTC

Same thing just trying to check my account because the irs shows a different account number then my turbo card account number and this year was my first time using it with my taxes. 

Level 2
Apr 15, 2020 1:36 PM UTC

does it show the last four of your social? cuz thats what mine shows

Level 2
Apr 15, 2020 1:57 PM UTC

UPDATE: I recieved my deposit on 4/15 on my turbo card around 2pm eastern. They are coming 🙂

 

I checked the irs website to see where they sent mine, and the bank account info shows the last 4 of my social as well. I hope that's what you were talking about. I have the turbo card and recieved a refund advance. 

Level 2
Apr 15, 2020 1:09 PM UTC

SAMEEE. I thought it was just my phone being dumb. 

 

Level 2
Apr 15, 2020 1:13 PM UTC

Same.... I need my router number and banking info

Level 2
Apr 15, 2020 7:12 PM UTC

Me too!

Level 2
Apr 15, 2020 1:13 PM UTC

Issues logging into the turbo card app for the VISA debit card. Also, freezes when trying to log in to the account online. I see others having same issue..How about it Turbo, Green Dot, Intuit..You guys have any response to this. It is frustrating. 

Level 2
Apr 15, 2020 1:16 PM UTC

I have been having the same problem since yesterday.

Level 2
Apr 15, 2020 1:22 PM UTC

Mine is doin the same thing

Level 2
Apr 15, 2020 1:26 PM UTC

Wow! I though it was just me this is really frustrating! You can’t even call the customer service number. 

Level 2
Apr 15, 2020 1:28 PM UTC

Same issues ...Still nothing mad weird.!!!

Level 2
Apr 15, 2020 1:48 PM UTC

Having the same issue except it's saying the wireless customer you called can't answer and cant log in says to reload page fine time for them to **bleep** everything up