System Error ?

The desktop version verified that my return was correct then aborted the e-filing process due to what the system believes is an error. Fidelity withheld NY State taxes at my request on a retirement plan withdrawal and entered those taxes properly on my 1099 and I entered them properly on my return. Fidelity did not however enter any amount in the box labeled "State Distribution" probably because they do not know how much is taxable in the State as it varies. Turbotax aborted my e-filing and is in limbo because my state tax withheld "can not be equal to or greater than the State Distribution." A 90 minute call to the Turbotax 800 number was a waste of time as their suggestion was to spend another $60 for an advisor and my request for an escalstion was refused,

If I enter a number in the State Distribution box will it be handled differently and how do we get the return unfrozen ? Thank You !

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