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Level 5

Question

Supporting Details NOT Working (Working Intermittently)

Forum|Forum|7 years ago
June 5, 2019
37 replies
200 views

How come the Supporting Details are not working in many instances.

I.E. Randomly not working and even in a list of questions (created last year in TT) where Supporting Details are working, when I select Add an Item to the list, the Supporting Details will not come up in the new entry.

ron in round rock

TurboTax Deluxe Windows

XLADLK

Level 2

I was fighting the same issue and then saw under the Edit dropdown menu, Supporting Details can be added with a Ctrl+I command. Been using that ever since and has always worked for me. Good luck.

jbethgoss

Level 2

Edit dropdown window method doesn't work for me.

CatinaT1

Level 15

Have you tried Ctrl+I?

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roninshawneeKSAuthor

Level 5

Hate to bring this up again - and may even re-post if this response disappears - BUT

I am having A LOT OF PROBLEMS with "Add supporting details" on a lot of my screens - it is beyond annoying, unsettling.

NOT ONLY does the RIGHT-CLICK not work to bring up the Supporting Details (which I love), I can NOT even get the cursor to appear in the box that is asking for an entry. This part is truly awful as it prevents me from entering anything in the box, in spite of the right-click Add Supporting Details not working.

And NO, the CTRL-I doesn't work either, particularly when you can't even get the cursor to appear in the box. I will have to say that I have had limited success with DOUBLE-CLICKING the Box (usually containing a "$0") to get to the Supporting Details (which work once you get to them) - otherwise I would be dead in the water.

I will have to admit that the problem is random, occurring mostly in the Expenses sections of Turbotax, particularly in the Medical area.

Using Windows with Turbotax 2020 Deluxe - DVD, not the Online product (for those blaming my browser, which is not involved).

Anybody else having this problem or know what is going on.

ron in shawnee

JeanneLO

Level 14

Please follow the instructions in this TurboTax FAQ to contact customer support for assistance. They can share your screen and see exactly what is happening: What is the TurboTax phone number?

@Roninroundrock

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rdimucci

Level 2

I am having the same issue regarding entering supporting details in some of the fields where supporting details were entered last year and were carried over to the current year (i.e., those fields with a "$0" pre-inserted). I can confirm that in past years, I was always able to access the supporting details screen by right clicking in the related entry box. Now that only works for some of the fields and not for others. Specifically, the fields for property taxes and medical expenses can no longer be accessed that way.

I will try some of the workarounds mentioned in this thread. But I have to ask--Is there someplace where it is written down in the program instructions how the supporting details screens are to be accessed? Or the fact that the supporting details screens exist at all? I vaguely recall that in earlier versions of TurboTax (like 10-15 years ago) there was a visible button labeled "Add Supporting Details" or something to that effect. I've been using the program for a long time and know that the feature exists. But how are new users supposed to know that such a feature is even in TurboTax?

MAC_

Level 2

I am having a similar problem. The supporting detail info will not fill in the box in the TT program. very annoying.

mfsmithabq1

Level 2

I had the same problem with supporting details not working on my desktop PC version of TT. But, the cntrl + I solution worked for me. Thanks for the tip! 🙂

EbonyA

Level 13

Glad to hear that the proposed solution worked for you @mfsmithabq1.

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bobdrad

Level 3

I had this problem intermittently.

For example, I found that if I removed a Supporting Detail from some of the Medical Expenses Step-by-step forms, I could no longer add one back in, either by double-clicking, typing Control+I, right-clicking (which never seems to work any more), or using the Edit/Add Supporting Details menu.

However, by exiting TurboTax (saving my work) and restarting it, I was able to add one again.

I highly recommend that anyone encountering this issue restart TurboTax and that will likely resolve the issue for you.

Sandwichmaker

Level 2

Thanks for posting your workaround. I decided to go directly to "Forms" this year for Medical Expenses to avoid the problem. It still amazes me that TurboTax has not fixed this.