submitted, confirmed acceptance by IRS but TT shows "unfiled"

[slippr]

i submitted, received a "TRANSMISSION CONFIRMATION" email from TT and then a "federal tax return was accepted by the IRS" email but when i returned to TT desktop software "check e-file status" tab it reports  "you haven't e-filed a tax return yet". 

what happened and how to be sure submission is complete and accepted? tnx

[VolvoGirl]

The Desktop program seems to have a problem updating the status.  If you got an accepted email don't worry about it.  It's been reported.

[Mike9241]

could you have started 2021 returns in multiple accounts and you are in the account that was not used to file your return?

we have no access to your a/c's so best to contact Turbotax support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

[slippr]

was using desktop software so its just one user. also tried the 2 2021 returns i had started, though i had only finished 1 of the 2. neither show a filed and accepted return in premier desktop. only see that in the emails and when i originally made the submission in the software.